Terms of Service

Welcome to Ontoself. This website is operated by Ontoself. Throughout the site, the terms “we”, “us” and “our” refer to Ontoself.

By accessing our website, browsing our products, or placing an order, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing from us.

1. Website Use

You may use this website for personal shopping, browsing, and product reference purposes only.

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, copy our content without permission, upload harmful code, or use the website for any unlawful purpose.

We reserve the right to refuse service, cancel orders, restrict access, or update website content at any time where necessary.

2. Product Information

We make every effort to display our products, images, colours, descriptions, prices, and details as accurately as possible.

However, as many of our products are made with natural crystals, gemstones, cubic zirconia, plated metal components, handmade elements, or small jewellery parts, slight variations may occur.

Product colours, clarity, inclusions, internal lines, markings, textures, shapes, sizes, and finishes may vary slightly due to natural material characteristics, lighting, photography, screen display settings, hand-finishing, and production batches.

These natural or minor variations are not considered product defects.

3. Natural Crystal Characteristics

Many of our crystal products are made with natural stones. Natural crystals are formed by nature and may include variations such as:

- Colour tone differences
- Natural inclusions
- Internal lines
- Small mineral marks
- Slight texture differences
- Natural cracks or formations
- Differences in transparency or pattern

These features are part of the natural beauty and character of crystal materials and are not considered faults or quality issues.

If you have specific preferences regarding colour, clarity, size, or overall appearance, please contact us before placing an order.

4. Cubic Zirconia and Jewellery Components

Some of our jewellery products may include cubic zirconia, plated metal components, decorative charms, clasps, beads, or handmade accessories.

Minor differences may occur in colour tone, shine, setting, plating finish, stone arrangement, or handmade details due to production batches and manual finishing.

These small differences do not affect the general use or intended appearance of the product and are not considered defects unless the item is damaged, faulty, or significantly different from the product description.

5. Product Images and Styling

Product photos may include styling props, display trays, decorative backgrounds, packaging examples, or lifestyle scenes.

Unless clearly stated in the product description, props and display items shown in photos are not included with the product.

Actual product appearance may vary slightly from photos due to lighting, screen settings, photography angles, natural material variation, and handmade details.

6. Prices and Availability

All prices are shown in Australian dollars unless otherwise stated.

Prices, promotions, product availability, product descriptions, and shipping information may be updated at any time without prior notice.

We reserve the right to correct pricing errors, product information errors, stock errors, or website display errors. If an order is affected by an error, we may contact you to confirm, amend, or cancel the order where appropriate.

7. Orders and Payment

By placing an order, you agree that all information provided at checkout is accurate, complete, and up to date.

This includes your name, email address, phone number, shipping address, billing information, and payment details.

All orders are subject to acceptance, payment confirmation, and product availability.

We reserve the right to refuse or cancel an order if there is a stock issue, pricing error, payment issue, suspected fraud, incorrect customer information, or other reasonable concern.

8. Shipping

Shipping times, processing times, delivery options, and shipping costs are explained in our Shipping Policy.

Delivery timeframes are estimates only. Delays may occur due to courier delays, customs processing, peak periods, public holidays, weather, incorrect address details, or other circumstances outside our control.

Please ensure your shipping address and contact details are correct before placing an order.

For more details, please refer to our Shipping Policy.

9. Returns, Refunds and After-Sales Support

Returns, refunds, exchanges, cancellations, damaged items, faulty items, incorrect items, and change-of-mind returns are handled according to our Returns & Refund Policy.

Natural crystal variations, colour differences caused by lighting or screen display, natural inclusions, internal lines, texture differences, handmade differences, and minor production variations are generally not considered product faults.

If your item arrives damaged, faulty, or incorrect, please contact us within the timeframe stated in our Returns & Refund Policy and provide your order number, photos, and a short description of the issue.

For more details, please refer to our Returns & Refund Policy.

10. Customer Responsibilities

Before placing an order, please ensure that:

- You have read the product description carefully
- You understand the size, material, colour, and product type
- Your shipping address is correct
- You have reviewed our Shipping Policy
- You have reviewed our Returns & Refund Policy
- You understand that natural crystals and handmade jewellery may have natural or minor variations

If you are unsure about a product, please contact us before purchasing so we can assist you.

11. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect and use information such as your name, email address, phone number, shipping address, billing address, order details, device information, and browsing data in order to process orders, provide customer support, improve our website, and operate our business.

For more details, please refer to our Privacy Policy.

12. Marketing Communications

If you subscribe to our emails, SMS updates, or other marketing communications, we may send you product updates, offers, or brand news.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

13. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, shipping partners, analytics tools, marketing platforms, and social media integrations.

We are not responsible for the content, policies, practices, delays, errors, or actions of third-party websites or service providers.

Please review the relevant third-party terms and policies where applicable.

14. Intellectual Property

All website content, including product photos, text, graphics, logos, layout, product descriptions, videos, and branding materials, belongs to Ontoself or is used with permission.

You may not copy, reproduce, edit, distribute, or use our website content for commercial purposes without our written permission.

15. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss arising from your use of this website, your inability to use the website, or your purchase of products from our store.

Nothing in these Terms of Service excludes rights that cannot be excluded under applicable consumer law.

16. Changes to These Terms

We may update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page from time to time for changes. Your continued use of our website after changes are posted means you accept the updated terms.

17. Governing Law

These Terms of Service are governed by the applicable laws of Australia.

18. Contact Information

If you have any questions about these Terms of Service, please contact us through our Contact Us page.

For order enquiries, please include your order number and a short description of your question so we can assist you more efficiently.