Shipping Policy

We currently ship to delivery addresses across Australia and offer free standard shipping on all orders, with no minimum spend required.

Our goal is to deliver your order as smoothly and safely as possible. Please review the following information before placing your order.

Order Processing Time

Most orders are processed within 2–5 business days after payment has been confirmed.

Processing time refers to the time required to prepare, check and pack your order. It does not include the delivery time after dispatch.

Processing may take longer during peak periods, promotional events, public holidays, restocking periods, or for made-to-order and special-request items. If a longer processing time applies to a product, this will be stated on the product page or communicated to you.

Estimated Delivery Time

Estimated delivery times begin after your order has been dispatched:

Standard Shipping: approximately 10–20 business days
Express Shipping: approximately 6–12 business days, where available
Low-stock, restocking or made-to-order items: may require approximately 3–4 weeks in total
Regional and remote areas: may require additional delivery time

These timeframes are estimates and may vary depending on the delivery address, carrier availability, peak periods and circumstances outside our reasonable control.

Shipping Rates

Standard Shipping: Free on all orders within Australia
Minimum spend: None
Discount code required: No
Express Shipping: Where available, any applicable charge will be displayed at checkout before payment

Any temporary shipping promotions or special delivery arrangements will be clearly displayed on the website.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow a short period for the carrier’s tracking system to update after receiving your shipping confirmation. Tracking may not show movement immediately after the label is created.

Shipping Address

Please check that your name, shipping address, postcode, phone number and email address are correct before completing your order.

If you notice an error, please contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been packed or handed to the carrier.

If a parcel is returned or requires redelivery because the address supplied at checkout was incorrect, incomplete or undeliverable, reasonable redelivery costs may be charged to the customer.

Delivery Delays

Although we aim to process and deliver orders within the estimated timeframes, delays may occasionally occur due to:

Courier or postal network delays
Peak shopping and holiday periods
Severe weather or natural events
Regional or remote delivery conditions
Incorrect or incomplete delivery information
Unexpected stock or operational issues

If your order is significantly delayed, please contact us with your order number. We will review the tracking information and assist with the delivery enquiry.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Lost Parcels

If tracking has not updated for an extended period or you believe your parcel has been lost, please contact us with your order number.

We will review the tracking information and, where necessary, contact the delivery provider to investigate. If the parcel is confirmed as lost in transit, we will provide an appropriate resolution in accordance with the Australian Consumer Law.

Damaged Parcels

If your parcel or item arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number
Clear photos of the item
Clear photos of the external and internal packaging
A short description of the damage

Please keep the item and all packaging until we have reviewed the issue, as the delivery provider may require supporting evidence.

If the item is confirmed to have been damaged in transit, we will arrange an appropriate resolution and cover any reasonable replacement or return shipping costs.

Contact Us

For shipping or delivery enquiries, please contact:

Ontoself Crystal
Email: ontoself9@gmail.com
Based in: Sydney, Australia