Product Disclaimer

At Ontoself, we aim to present our products as accurately and transparently as possible. Many of our products are made with natural crystals, cubic zirconia, plated metal components, handmade details, or small jewellery parts. Because of this, slight variations may occur between individual pieces.

Please read the following product notes carefully before placing your order.

1. Natural Crystal Variations

Many of our products feature natural crystal stones. Natural crystals are formed by nature, and each piece may be slightly different.

Natural variations may include:

- Differences in colour tone
- Natural inclusions
- Internal lines
- Mineral marks
- Texture differences
- Natural cracks or formations
- Variations in transparency
- Variations in pattern or shape

These natural features are part of the character and beauty of crystal materials. They are not considered product faults or defects.

2. Colour and Screen Differences

We make every effort to display product colours as accurately as possible.

However, actual colours may vary slightly due to:

- Lighting during photography
- Indoor or outdoor lighting
- Screen brightness
- Phone, tablet, or computer display settings
- Photography angles
- Natural material differences
- Production batch differences

Minor colour differences are normal and are not considered product faults.

3. Size and Measurement Differences

Some products may involve hand measurement, hand-finishing, handmade assembly, or natural material variation.

Slight size differences may occur between individual pieces, especially for bracelets, beads, handmade accessories, or natural crystal items.

These small differences are considered normal and are not regarded as quality issues unless the product is significantly different from the description.

4. Handmade and Hand-Finished Details

Some Ontoself products may include handmade, hand-strung, hand-polished, hand-set, or hand-finished details.

Minor differences may occur in:

- Bead arrangement
- Finish
- Shape
- Polishing
- Stone setting
- Plating tone
- Charm placement
- Handmade details

These small differences are normal for handmade or hand-finished jewellery and do not affect the general use or intended appearance of the product.

5. Cubic Zirconia and Plated Components

Some of our jewellery may include cubic zirconia stones, plated metal components, gold-tone details, silver-tone details, clasps, charms, or decorative accessories.

Minor differences in shine, setting, plating tone, surface finish, or production batch may occur.

To help maintain your jewellery, we recommend avoiding long-term exposure to water, perfume, sweat, chemicals, lotions, and harsh cleaning products.

6. Product Images and Styling

Product photos may include props, trays, crystals, packaging, decorative backgrounds, or lifestyle styling for display purposes.

Unless clearly stated in the product description, props and display items shown in product images are not included with the product.

Please refer to the product title, product description, and listed specifications for what is included.

7. Product Meaning and Symbolic Value

Some product descriptions may include references to crystal meanings, symbolism, emotional associations, styling intentions, or traditional beliefs.

These descriptions are provided for lifestyle, cultural, aesthetic, and personal reference purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any medical, psychological, emotional, or health condition.

8. Not Considered Product Faults

The following are generally not considered product defects:

- Natural crystal inclusions
- Internal lines or mineral marks
- Natural cracks or formations
- Slight colour differences caused by lighting or screens
- Slight differences in transparency or pattern
- Minor size differences due to hand measurement or hand-finishing
- Handmade arrangement differences
- Slight plating tone or finish differences
- Production batch differences
- Differences caused by natural material characteristics

9. Before Placing an Order

Before placing an order, please make sure you have reviewed:

- Product photos
- Product description
- Product size
- Product material
- Colour information
- Shipping Policy
- Returns & Refund Policy

If you have specific preferences regarding colour, clarity, size, bead arrangement, style, or overall appearance, please contact us before placing your order.

10. After-Sales Review

If you believe your item has arrived damaged, faulty, or significantly different from the product description, please contact us with your order number, clear photos, and a brief explanation of the issue.

We will review the case based on the product condition, photos provided, and the relevant product information.

For return and refund conditions, please refer to our Returns & Refund Policy.